Dallas, TX 5/5/2011 (PennyPayDay) -- Zeacom (www.zeacom.com), a global provider of contact center software and solutions, yesterday reported, in a press release, record increases in both revenue and new customer acquisitions for the financial year ending March 31, 2011.Zeacom Chief Financial Officer, David Ingram, lauded his company’s effort over the course of the past fiscal year. “Zeacom’s success reflects a coordinated effort by all parts of our company working towards the shared goal of providing the most advanced, cost-effective contact center and process automation solutions.”
Among significant areas of growth for the company in FY 2011:
Global revenues increased by 36%
Business process automation revenues increased by 66%
New customers gained increased by 61%
Staff numbers increased by 15%
Mr. Ingram continued, “The combination of professional services, high-quality software and systems integration, as well as exceptional customer service and partner relations, comprise the main ingredients in our recipe for growth. Increasingly companies are turning to us to provide business process automation to differentiate themselves and take advantage of the proven ROI we can deliver. A key to our success is our focus; we are intent on providing the best possible contact center software and are investing heavily to continue to enhance and innovate.”
Since 1994, Zeacom has been developing Contact Center, Business Process Automation and Unified Communications solutions. With offices in the United States, United Kingdom, Australia and New Zealand, Zeacom serves over 3,500 customers across the globe.
The company's mission is to provide business communications solutions that improve efficiency and enhance customer service. Zeacom is a Microsoft Gold Certified Partner, NEC Platinum Partner, Cisco Premier Partner and part of the Avaya DevConnect Program.
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